Maya Torres
Customer Success Lead at Formisoft
Maya works directly with healthcare practices to help them get the most out of digital tools. She writes about onboarding best practices, workflow optimization, and real-world tips from clinics that have successfully digitized their front office. Her writing focuses on practical advice you can implement this week.
Articles by Maya
How to Reduce Paperwork in Your Medical Office (Step-by-Step)
A practical guide to eliminating paper from your practice—from intake forms to insurance verification to payment receipts—without disrupting patient care.
Apr 30, 2026
How to Set Up Team Management Software for Medical Practices
Step-by-step guide to implementing team management tools that improve staff coordination, reduce scheduling conflicts, and maintain HIPAA compliance.
Apr 29, 2026
Best Patient Reminder Software for Medical Practices in 2026
Compare the top patient reminder systems for US healthcare practices. Features, pricing, HIPAA compliance, and which tools actually reduce no-shows.
Apr 28, 2026
How to Reduce Patient Payment Collection Time at Mental Health Practices
Mental health practices face unique payment challenges. Learn proven strategies to collect copays faster, reduce outstanding balances, and improve cash flow.
Apr 27, 2026
How to Reduce Front Desk Calls at Your Medical Practice
Front desk calls drain staff time. Learn 7 proven tactics to reduce call volume using online scheduling, SMS reminders, and patient self-service tools.
Apr 26, 2026
How to Reduce Front Desk Workload at Your Medical Practice
Front desk staff are drowning in admin tasks. Here's how to identify bottlenecks and systematically reduce workload without hiring more staff.
Apr 26, 2026
How to Reduce Patient Payment Collection Time at Urgent Care Clinics
Urgent care clinics face unique payment challenges with walk-ins and high volume. Learn 8 proven strategies to collect payments faster and improve cash flow.
Apr 25, 2026
How to Reduce Patient Payment Collection Time at Dental Practices
Dental practices wait weeks for payment. Learn proven tactics to collect copays faster, reduce outstanding balances, and improve cash flow.
Apr 24, 2026
How to Set Up SMS Appointment Reminders That Reduce No-Shows
Step-by-step guide to configuring automated SMS reminders that actually get patients to show up—including timing, message templates, and compliance.
Apr 23, 2026
How to Run a Mental Health Front Desk Efficiently: 9 Best Practices
Mental health practices face unique front desk challenges. Here are 9 proven strategies to streamline operations, reduce no-shows, and improve patient experience.
Apr 22, 2026
How to Set Up Copay Collection Before Appointments (Step-by-Step)
A complete guide to collecting copays before patients arrive—including setup steps, payment methods, timing strategies, and staff scripts.
Apr 21, 2026
How to Run an ENT Front Desk Efficiently: 7 Best Practices
ENT practices face unique scheduling challenges with procedures, audiometry, and follow-ups. Here's how to streamline your front desk operations.
Mar 26, 2026
How to Run a Physical Therapy Front Desk Efficiently: 7 Best Practices
From managing recurring appointments to reducing no-shows, discover the operational best practices that make PT front desks run smoothly.
Mar 25, 2026
How to Set Up Team Management That Complies With HIPAA in US
HIPAA applies to your team management too. Here's how to set up role-based access, audit logs, and staff permissions without creating compliance gaps.
Mar 24, 2026
How Med Spa Practices Use Consent Forms to Improve Their Workflow
Med spas handle high-risk procedures that require proper consent documentation. Here's how digital consent forms reduce liability and streamline operations.
Mar 1, 2026
How Speech Therapy Practices Use Appointment Scheduling to Improve Workflow
Speech therapy practices face unique scheduling challenges with recurring sessions and parent coordination. Here's how automated scheduling solves them.
Feb 27, 2026
How Family Medicine Practices Use SMS Reminders to Improve Workflow
SMS reminders reduce no-shows and save staff time. Here's how family medicine practices set up and optimize automated text notifications.
Feb 26, 2026
How Oncology Practices Use Workflow Automation to Improve Efficiency
Oncology practices handle complex patient journeys. Learn how workflow automation reduces admin burden and improves care coordination.
Feb 25, 2026
How Urgent Care Practices Use Online Payments to Get Paid Faster
Urgent care practices face unique payment challenges with high patient volume and copays. Learn how online payment collection improves cash flow and reduces admin work.
Feb 23, 2026
How Pediatric Practices Use Scored Assessments to Improve Workflow
Scored assessments help pediatric practices screen development, track growth milestones, and flag concerns before appointments—saving clinical time.
Feb 21, 2026