Maya Torres
Customer Success Lead at Formisoft
Maya works directly with healthcare practices to help them get the most out of Formisoft. She writes about onboarding, staff adoption, workflow cleanup, and practical ways to take routine patient work off the front desk.
Articles by Maya
Practice Guides
How to Get Patients to Complete Intake Forms Before the Visit
Practical tactics to get more patients to finish their intake forms at home: send at booking, make forms phone-friendly, remind at 48 hours, nudge in one tap, and measure your ready rate.
Maya Torres7 min read
Tips
Why Your Practice Needs 10DLC Registration for Patient Messaging
US carriers now require 10DLC registration for business text messaging. Here's what healthcare practices need to know, and why it actually helps you reach more patients.
Maya Torres3 min read
Front Desk Operations
How to Reduce Paperwork in Your Medical Office (Step-by-Step)
A practical guide to eliminating paper from your practice, from intake forms to insurance verification to payment receipts, without disrupting patient care.
Maya Torres10 min read
Front Desk Operations
How to Set Up Team Management Software for Medical Practices
Step-by-step guide to implementing team management tools that improve staff coordination, reduce scheduling conflicts, and maintain HIPAA compliance.
Maya Torres13 min read
Scheduling & Communication
Best Patient Reminder Software for Medical Practices in 2026
Compare the top patient reminder systems for US healthcare practices. Features, pricing, HIPAA compliance, and which tools actually reduce no-shows.
Maya Torres12 min read
Payments & Billing
How to Reduce Patient Payment Collection Time at Mental Health Practices
Mental health practices face unique payment challenges. Learn proven strategies to collect copays faster, reduce outstanding balances, and improve cash flow.
Maya Torres12 min read
Front Desk Operations
How to Reduce Front Desk Calls at Your Medical Practice
Front desk calls drain staff time. Learn 7 proven tactics to reduce call volume using online scheduling, SMS reminders, and patient self-service tools.
Maya Torres10 min read
Front Desk Operations
How to Reduce Front Desk Workload at Your Medical Practice
Front desk staff are drowning in admin tasks. Here's how to identify bottlenecks and systematically reduce workload without hiring more staff.
Maya Torres4 min read
Payments & Billing
How to Reduce Patient Payment Collection Time at Urgent Care Clinics
Urgent care clinics face unique payment challenges with walk-ins and high volume. Learn 8 proven strategies to collect payments faster and improve cash flow.
Maya Torres6 min read
Payments & Billing
How to Reduce Patient Payment Collection Time at Dental Practices
Dental practices wait weeks for payment. Learn proven tactics to collect copays faster, reduce outstanding balances, and improve cash flow.
Maya Torres5 min read
Scheduling & Communication
How to Set Up SMS Appointment Reminders That Reduce No-Shows
Step-by-step guide to configuring automated SMS reminders that actually get patients to show up, including timing, message templates, and compliance.
Maya Torres6 min read
Front Desk Operations
How to Run a Mental Health Front Desk Efficiently: 9 Best Practices
Mental health practices face unique front desk challenges. Here are 9 proven strategies to streamline operations, reduce no-shows, and improve patient experience.
Maya Torres5 min read
Payments & Billing
How to Set Up Copay Collection Before Appointments (Step-by-Step)
A complete guide to collecting copays before patients arrive, including setup steps, payment methods, timing strategies, and staff scripts.
Maya Torres6 min read
Front Desk Operations
How to Run an ENT Front Desk Efficiently: 7 Best Practices
ENT practices face unique scheduling challenges with procedures, audiometry, and follow-ups. Here's how to streamline your front desk operations.
Maya Torres5 min read
Front Desk Operations
How to Run a Physical Therapy Front Desk Efficiently: 7 Best Practices
From managing recurring appointments to reducing no-shows, discover the operational best practices that make PT front desks run smoothly.
Maya Torres4 min read
HIPAA & Compliance
How to Set Up Team Management That Complies With HIPAA in US
HIPAA applies to your team management too. Here's how to set up role-based access, audit logs, and staff permissions without creating compliance gaps.
Maya Torres6 min read
Intake by Specialty
How Med Spa Practices Use Consent Forms to Improve Their Workflow
Med spas handle high-risk procedures that require proper consent documentation. Here's how digital consent forms reduce liability and streamline operations.
Maya Torres6 min read
Practice Guides
How Speech Therapy Practices Use Appointment Scheduling to Improve Workflow
Speech therapy practices face unique scheduling challenges with recurring sessions and parent coordination. Here's how automated scheduling solves them.
Maya Torres4 min read
Practice Guides
How Family Medicine Practices Use SMS Reminders to Improve Workflow
SMS reminders reduce no-shows and save staff time. Here's how family medicine practices set up and optimize automated text notifications.
Maya Torres5 min read
Automation & Integrations
How Oncology Practices Use Workflow Automation to Improve Efficiency
Oncology practices handle complex patient journeys. Learn how workflow automation reduces admin burden and improves care coordination.
Maya Torres4 min read
Practice Guides
How Urgent Care Practices Use Online Payments to Get Paid Faster
Urgent care practices face unique payment challenges with high patient volume and copays. Learn how online payment collection improves cash flow and reduces admin work.
Maya Torres4 min read
Practice Guides
How Pediatric Practices Use Scored Assessments to Improve Workflow
Scored assessments help pediatric practices screen development, track growth milestones, and flag concerns before appointments, saving clinical time.
Maya Torres6 min read
Practice Guides
How Physical Therapy Practices Use Online Payments to Get Paid Faster
Physical therapy practices collect copays, balances, and membership fees faster with online payments. Here's how to set it up and what actually works.
Maya Torres13 min read
Practice Guides
How Podiatry Practices Use Online Payments to Get Paid Faster
Learn how podiatry clinics collect copays, balances, and treatment fees digitally, before and after appointments, to improve cash flow and reduce billing hassles.
Maya Torres6 min read
Software Comparisons
Best Healthcare Scheduling Software in 2026 (Honest Breakdown)
A practical comparison of the best healthcare scheduling software for clinics and practices, based on what actually matters: ease of use, patient experience, and intake integration.
Maya Torres3 min read
Software Comparisons
Best HIPAA-Compliant Form Builders for Healthcare Practices (2026)
Choosing the wrong form builder can put your practice at risk. Here's what HIPAA compliance actually means for form tools and how the top options compare.
Maya Torres4 min read
Software Comparisons
Best Online Booking Widgets for Healthcare Practices in 2026
Not all booking widgets are built for healthcare. Here's what to look for and how the top options compare when it comes to HIPAA compliance, intake integration, and multi-provider support.
Maya Torres4 min read
Software Comparisons
Best Patient Intake Software in 2026: An Honest Comparison
Comparing the top patient intake software options for healthcare practices in 2026. What to look for, where each platform shines, and which one fits your workflow.
Maya Torres4 min read
Specialty Guides
Med Spa Intake Forms and Online Booking: What Aesthetic Practices Actually Need
Med spas have unique intake and booking needs that generic medical forms don't cover. Here's what to include in your cosmetic intake process, from treatment history to photo consent.
Maya Torres4 min read
Specialty Guides
Online Booking for Dermatology Clinics: Handling the Complexity Behind Simple Scheduling
Dermatology scheduling is more complex than most specialties. Different visit types, varying appointment lengths, and provider specializations all need to work together. Here's how online booking handles it.
Maya Torres4 min read
Specialty Guides
Digital Forms for Pediatric Practices: What Makes Them Different
Pediatric practices deal with unique form challenges, from guardian consent to immunization records. Here's how digital forms can handle all of it without slowing your front desk down.
Maya Torres4 min read
Specialty Guides
Appointment Scheduling for Physical Therapy: Managing Recurring Visits Without the Chaos
Physical therapy scheduling is uniquely complex: recurring visits, insurance-authorized limits, multiple therapists, and treatment rooms. Here's how to manage high-volume PT schedules without losing your mind.
Maya Torres4 min read
Specialty Guides
Patient Intake Forms for Therapists: What to Include (and Why It's Different)
Therapy intake forms need more than medical history. Here's what therapists should include, from informed consent to scored screenings, and how to build forms that actually help your clinical work.
Maya Torres4 min read
Specialty Guides
Online Booking for Dental Practices: Why It's the #1 Growth Move
Dental practices that offer online booking see more new patients, fewer phone calls, and smoother front desk operations. Here's how to make it work for your office.
Maya Torres3 min read
Practice Growth
Medical Practice Website Checklist: 9 Things Every Practice Site Needs
Your website is often a patient's first impression of your practice. Here's a practical checklist of what every medical practice site needs to convert visitors into booked appointments.
Maya Torres4 min read
Software Comparisons
HIPAA-Compliant Form Builders Compared: What Actually Meets the Standard
Not every form builder that claims HIPAA compliance actually delivers. Here's an honest comparison of the top options and what to look for before you commit.
Maya Torres3 min read
Front Desk Operations
Front Office Automation: What to Automate First (Ranked by ROI)
Not sure where to start with front office automation? Here's a practical ranking of the five tasks that deliver the biggest return when you automate them first.
Maya Torres4 min read
Practice Guides
The Complete Guide to Digitizing Patient Intake at Your Practice
A step-by-step guide to moving from paper forms to digital patient intake, covering platform selection, form design, staff training, and HIPAA compliance.
Maya Torres4 min read
Practice Growth
How to Get More Google Reviews for Your Medical Practice
Proven tactics to increase Google reviews for your practice, from timing your asks to automating review requests and responding the right way.
Maya Torres3 min read
Practice Guides
How to Add Online Booking to Your Healthcare Practice Website
Patients expect to book appointments online. Here's a practical guide to adding online booking to your practice website, from setup to go-live.
Maya Torres4 min read
Scheduling & Communication
How to Reduce No-Shows at Your Practice (Without Chasing Patients)
No-shows cost practices thousands every month. Here are the strategies top-performing clinics use to keep their schedules full and patients showing up.
Maya Torres4 min read
Templates & Resources
Copay Collection Scripts and Templates for Front Desk Staff
Word-for-word scripts your front desk team can use to collect copays confidently, whether in person, on the phone, or through digital payment links.
Maya Torres4 min read
Templates & Resources
Patient Intake Form Templates Organized by Medical Specialty
Generic intake forms miss critical details. Here's what top practices include for dental, mental health, pediatrics, physical therapy, dermatology, and more.
Maya Torres3 min read
Practice Guides
Therapy Intake Form Checklist: Everything Your Practice Should Be Collecting
A complete checklist for therapy intake forms, from demographics and insurance to PHQ-9 screening and consent. Build an intake process that sets up every session for success.
Maya Torres3 min read
Templates & Resources
Patient Cancellation Policy Template: What to Include and How to Enforce It
A clear cancellation policy protects your schedule and your revenue. Here are ready-to-use templates and tips for implementing one at your practice.
Maya Torres3 min read
Get every patient ready before they walk in.
Patients complete intake forms, consents, and documents from their phone before the visit, so check-in takes seconds. Plans start at $49.99/month.
Cancel anytime · BAA included