Review Request
CommunicationsAn automated message sent to patients after their visit asking them to rate their experience. The request typically includes a link to a short satisfaction survey. Based on the patient's rating, they are either directed to leave a public review (if happy) or provide private feedback (if unhappy).
Related terms
Review Routing
A strategy that directs patients to different destinations based on their satisfaction rating. Patients who rate 4 or 5 stars are sent to the practice's Google Business Profile to leave a public review. Patients who rate 1 to 3 stars are sent to a private feedback form. This grows your public rating while capturing critical feedback internally.
Workflow Automation
Predefined sequences of actions triggered by events. For example, when a patient books an appointment, the system automatically sends a confirmation, schedules a reminder for 24 hours before, emails an intake link, and queues a post-visit review request. Workflows eliminate manual follow-up and ensure no patient falls through the cracks.
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