Webhook

An automated HTTP callback triggered by an event, such as a form submission or appointment confirmation. When the event occurs, data is instantly sent to an external system (EHR, CRM, Slack, etc.) without manual intervention or polling. Webhooks enable real-time integrations between healthcare tools.

Related terms

• EHR / EMRElectronic Health Record (EHR) and Electronic Medical Record (EMR) are digital versions of a patient's medical chart. An EMR is typically used within a single practice, while an EHR is designed to be shared across organizations. Patient engagement platforms integrate with EHR/EMR systems via webhooks, API, and FHIR to automatically route intake data into patient records.
• FHIRFast Healthcare Interoperability Resources, a modern standard for exchanging healthcare information electronically, maintained by HL7 International. FHIR uses RESTful APIs and common web formats (JSON, XML) to enable different healthcare systems to communicate. It is becoming the primary standard for healthcare data exchange in the US.
• Workflow AutomationPredefined sequences of actions triggered by events. For example, when a patient books an appointment, the system automatically sends a confirmation, schedules a reminder for 24 hours before, emails an intake link, and queues a post-visit follow-up. Workflows eliminate manual follow-up and ensure no patient falls through the cracks.