After every completed visit, ask for feedback automatically, route happy patients to Google and capture private comments from unhappy ones before they post publicly.
How was your visit with Dr. Smith?
When staff mark a visit complete on the calendar, Formisoft sends a short satisfaction survey. High scores get a direct Google review link; lower scores go to private feedback so you can respond before it goes public.
No separate reputation software. Completed visit status is the trigger, the same source of truth you use for Schedule and Communicate.
Learn about Reviews & Reputation“Wonderful staff, very caring”
“Thorough and professional”
“Great experience overall”
Staff updates appointment status on the Practice Calendar, same action they already do.
A quick star survey arrives by SMS or email within minutes or hours, you choose timing.
4 and 5 stars get a one-tap link to your Google Business Profile review page.
Lower ratings open a private feedback form, your office can call back before it becomes a public review.
Messages are short, timed after the visit, and only sent once per completed appointment. Many patients appreciate an easy way to share positive feedback.
Yes. Connect your Google review URL in settings, satisfied patients go directly there.
Patients with 1–3 stars are offered a private feedback form instead of Google, so you can resolve issues first.
Scheduling, patient intake, patient communications, telehealth, and reviews in one platform, one login.
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