Confirmations, intake nudges, reminders, and no-show follow-ups tied to each appointment. Messages use live visit details, not generic blasts from a personal phone.
SMS & Email Communications
Onboard, confirm, nudge, and remind, HIPAA patient SMS and email, tied to each visit
Your appointment is tomorrow at 10:00 AM
Please complete your intake form
How was your visit with Dr. Smith?
How it works
Choose Your Workflows
Enable one or more of the five built-in workflows: appointment reminders, intake reminders, post-visit reviews, welcome messages, and no-show follow-ups.
Customize Templates
Edit the message templates for each workflow. Use template variables like patient name, appointment date, provider name, and practice details for personalization.
Set Timing and Channels
Configure when each notification fires (e.g. 24 hours before appointment) and whether it goes by email, SMS, or both.
Workflows Run Automatically
Once configured, workflows trigger automatically based on events, new appointments, upcoming visits, missed appointments, and completed visits.
Connected on Formisoft
SMS & Email Communications works with the rest of your front office
Schedule, patient intake, onboard and message patients by SMS and email, visit, and grow, connected in one HIPAA-ready product.
Practice Calendar
Reminders fire from appointment dates, intake nudges, confirmations, and no-show follow-ups run automatically.
Learn about Practice CalendarOnline Appointment Booking
Self-scheduled patients get instant confirmation email and SMS with everything they need before the visit.
Learn about Online Appointment BookingFormisoft Telehealth
Telehealth reminders include the secure Formisoft Telehealth join link alongside intake form links.
Learn about Formisoft TelehealthTry SMS & Email Communications in your practice
Connect this action to the patient journey without adding more front-desk work.
