Appointment Reminder
SchedulingAn automated SMS or email sent to a patient before their scheduled appointment, typically 24 or 48 hours in advance. Reminders reduce no-show rates by keeping the appointment top of mind and giving patients a chance to confirm or reschedule. Most platforms allow customizable timing and message templates.
Related terms
No-Show
When a patient misses a scheduled appointment without canceling or rescheduling in advance. No-shows cost practices revenue and waste provider time. Automated reminders, pre-visit intake, and no-show follow-up workflows significantly reduce no-show rates by keeping patients engaged before their visit.
SMS Consent (TCPA)
The Telephone Consumer Protection Act (TCPA) requires businesses to obtain prior express consent before sending automated text messages to patients. Healthcare practices must document consent, honor opt-out requests, and avoid messaging patients who have not agreed to receive texts. Non-compliance can result in significant fines.
Workflow Automation
Predefined sequences of actions triggered by events. For example, when a patient books an appointment, the system automatically sends a confirmation, schedules a reminder for 24 hours before, emails an intake link, and queues a post-visit review request. Workflows eliminate manual follow-up and ensure no patient falls through the cracks.
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