Virtual Receptionist
AIAn AI-powered system that answers incoming phone calls on behalf of a practice. The virtual receptionist can greet callers, answer common questions (hours, location, insurance accepted), schedule appointments, and route urgent calls to staff. It ensures every call is answered, even outside business hours or when the front desk is busy.
Related terms
Online Booking
A system that allows patients to schedule appointments directly from a practice's website or booking page without calling the office. Patients see real-time provider availability, select a time slot, and receive instant confirmation. Online booking reduces phone volume and lets patients schedule outside business hours.
Patient Engagement
The strategies and tools used to keep patients actively involved in their healthcare experience, from booking through follow-up. Includes appointment scheduling, pre-visit intake, reminders, post-visit review requests, and ongoing communication. Higher patient engagement correlates with better health outcomes, lower no-show rates, and stronger practice revenue.
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