How do post-visit review requests work?

When an appointment is marked as "completed," Formisoft automatically sends a review request:

• Default timing: 2 hours after completion (customizable)
• Patient receives a link to a branded review page
• They rate their experience from 1 to 5 stars
• High ratings (4–5) are redirected to your Google Review page
• Low ratings (1–3) collect private feedback for internal improvement