SMS & email

Front Desk includes built-in SMS, with a two-way patient inbox:

• Messages are prefixed with your organization name (e.g. "[Harris Clinic]")
• Every SMS is tracked with delivery status: queued, sent, delivered, or failed
• Real-time status callbacks are tracked automatically
• Full message log with timestamps, recipients, and message IDs for troubleshooting

On Front Desk, you can send by SMS:

• Intake form links (magic links or public links)
• Appointment reminders
• Intake completion reminders
• No-show follow-ups
• New patient welcome messages
• One-to-one messages from the patient inbox

No. Formisoft does not send bulk or marketing campaigns. Messages go to one patient at a time:

• Automatic reminders go to each patient with an upcoming visit
• On the dashboard, one tap on Remind nudges a patient who is not ready for today or tomorrow
• Message any patient one to one from the inbox (Front Desk)
• Every message carries your organization name, and delivery is tracked per recipient

Formisoft sends emails for all major patient and team interactions:

• Magic-link intake emails: patient clicks to access forms
• Appointment confirmations
• Intake reminders: nudge to complete pending forms
• New patient welcome messages and no-show follow-ups (Front Desk)
• Form submission alerts: notifies your team when a patient submits
• Team member invitations and account verification

All emails include your practice branding and are tracked for reliable delivery.

Yes. Every outgoing message is logged with:

• Recipient info and channel (email or SMS)
• Delivery status and timestamp
• Error details if delivery failed
• For SMS, real-time status callbacks (queued → sent → delivered or failed)

You can see the delivery history of every patient message.