Reviews & Reputation

After an appointment is marked complete, Formisoft automatically sends a review request (default: 2 hours later). The patient experience is:

• Patient receives a link via email or SMS to a branded review page
• They tap 1–5 stars to rate their experience
• 4–5 stars → encouraged to leave a Google review (if configured)
• 1–3 stars → private feedback form appears for internal improvement

This two-stage flow channels happy patients toward public reviews while capturing constructive feedback privately.

Go to Settings and paste your Google Review URL:

• Find the URL by searching your practice on Google Maps and clicking "Write a review"
• Once configured, patients who rate 4–5 stars see a "Leave a Google Review" button
• They're taken directly to your Google review form — pre-authenticated if they're logged into Google

Yes. Your review section shows:

• Average star rating across all reviews
• Star distribution breakdown (how many 1-star, 2-star, etc.)
• Total number of reviews
• Google redirect count — how many patients clicked through to Google
• Chronological list of all reviews with patient names, ratings, and feedback

Each review request generates a unique, non-expiring token URL:

• No login required — patient clicks the link and sees the branded star rating page
• The entire experience takes under 30 seconds
• Single-use — once submitted, revisiting the link shows "You've already submitted your review"

No. The two-stage flow protects your public reputation:

• Patients who rate 1–3 stars are asked for private feedback within Formisoft — they are never redirected to Google
• Only patients who rate 4–5 stars see the option to leave a Google review
• You collect constructive feedback privately while channeling happy patients toward public reviews