How does post-visit review collection work?
After an appointment is marked complete, Formisoft automatically sends a review request (default: 2 hours later). The patient experience is:
- Patient receives a link via email or SMS to a branded review page
- They tap 1–5 stars to rate their experience
- 4–5 stars → encouraged to leave a Google review (if configured)
- 1–3 stars → private feedback form appears for internal improvement