AI Virtual Receptionist
Your front desk, automated. AI calls patients to confirm, reschedule, or cancel appointments.
Confirmation call · (555) 234-5678
Live
0:42
Live transcript
Formisoft AI
Hi Sarah. Harris Family Clinic here. You're booked Thursday at 2 PM with Dr. Smith. Can you confirm?
Yes, I'll be there.
How it works
Upgrade to Autopilot
Voice AI is included with Autopilot. Subscribe or upgrade from Settings → Billing, then open Settings → Voice AI to configure your receptionist. No setup call, no onboarding wizard. Outbound confirmation calls start once your phone number is connected.
Appointment Created, Call Scheduled
Every time an appointment is booked (by staff, through online booking, or via a form), the AI schedules an outbound confirmation call. Default: 24 hours before the visit. The call is queued alongside your existing SMS and email reminders for maximum coverage.
AI Calls the Patient
The patient's phone rings. A natural voice introduces itself on behalf of your practice: "Hi Sarah, this is Formisoft calling for Harris Family Clinic. You have an appointment tomorrow at 2:00 PM with Dr. Smith. Would you like to confirm, reschedule, or cancel?" The patient responds naturally, and the AI understands.
Patient Confirms
If the patient confirms, the appointment status updates to "confirmed" in your calendar immediately. Your team sees the green badge on the appointment card. Done. No follow-up needed.
Or Reschedules in Real Time
If the patient wants a different time, the AI checks your providers' live availability during the call and offers open slots: "I have openings on Friday at 10:00 AM or 3:30 PM. Would either work?" The patient picks a time, and the appointment is moved instantly. The old slot opens back up for other patients.
Results Logged to the Record
After every call, the outcome is logged to the appointment: confirmed, rescheduled (with new time), cancelled, or unanswered. A transcript summary and call duration are stored in the record. Your team reviews outcomes at a glance from the calendar. No recordings to listen to.
Connected on Formisoft
AI Virtual Receptionist works with the rest of your front office
Schedule, patient intake, onboard and message patients by SMS and email, visit, and grow, connected in one HIPAA-ready product.
Practice Calendar
AI calls reference actual calendar appointments, confirms, reschedules, and reduces no-shows.
Learn about Practice CalendarSMS & Email Communications
Voice calls complement your existing reminder workflows, three channels, one schedule.
Learn about SMS & Email CommunicationsOnline Appointment Booking
AI can direct callers to book online or staff can book, every path lands on the same calendar.
Learn about Online Appointment BookingTry AI Virtual Receptionist in your practice
Connect this action to the patient journey without adding more front-desk work.
