Review Routing
CommunicationsA strategy that directs patients to different destinations based on their satisfaction rating. Patients who rate 4 or 5 stars are sent to the practice's Google Business Profile to leave a public review. Patients who rate 1 to 3 stars are sent to a private feedback form. This grows your public rating while capturing critical feedback internally.
Related terms
Review Request
An automated message sent to patients after their visit asking them to rate their experience. The request typically includes a link to a short satisfaction survey. Based on the patient's rating, they are either directed to leave a public review (if happy) or provide private feedback (if unhappy).
Workflow Automation
Predefined sequences of actions triggered by events. For example, when a patient books an appointment, the system automatically sends a confirmation, schedules a reminder for 24 hours before, emails an intake link, and queues a post-visit review request. Workflows eliminate manual follow-up and ensure no patient falls through the cracks.
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