Reviews & Reputation
Collect reviews and grow your Google rating automatically
Online reviews are the single biggest factor in how new patients find and choose a practice, yet most clinics leave review generation to chance. Formisoft automates the entire process: after every visit, patients receive a review request that captures their satisfaction rating and steers the best reviews to Google where they help you grow.
“Wonderful staff, very caring”
“Thorough and professional”
“Great experience overall”
Here's how the smart routing works: when a patient gives a 4 or 5-star rating, they're redirected to your Google Business profile to leave a public review. When they give a lower rating, the feedback stays private so your team can address the concern directly — no negative public reviews from a simple misunderstanding. This approach helps practices build an authentic, positive online presence while catching problems before they escalate.
The reviews dashboard shows your average rating, review volume, rating distribution, and trends over time. You can see which providers and locations are performing best, identify patterns in patient feedback, and track improvement. Combined with the patient notifications feature, review collection runs completely on autopilot — your only job is to provide great care.
How it works
Enable Post-Visit Reviews
Turn on the post-visit review workflow. Configure the timing (e.g., 2 hours after appointment) and set your Google Business profile URL.
Patient Receives Review Request
After their visit, the patient gets an email or SMS asking them to rate their experience on a 1-5 star scale.
Smart Routing by Rating
Patients rating 4-5 stars are redirected to your Google Business page to leave a public review. Lower ratings go to a private feedback form.
Monitor Your Dashboard
Track average ratings, review volume, distribution by star rating, and trends over time. See how each provider and location is performing.
Key features
Everything included with reviews & reputation, built into the platform.
1-5 Star Rating Collection
Simple, mobile-friendly star rating that patients complete in seconds. High response rates because it's fast and familiar.
Google Review Redirect
Patients with high ratings are seamlessly redirected to your Google Business profile to leave a public review, boosting your online visibility.
Private Feedback Capture
Lower ratings are routed to a private feedback form. Address concerns directly without negative public reviews.
Automated Timing
Review requests send automatically after appointments. Configure the delay — 1 hour, same day, or next day — to match your workflow.
Analytics Dashboard
View average rating, total reviews, star distribution, and rating trends over time. Filter by provider, location, or date range.
Provider-Level Insights
See how individual providers are rated. Identify top performers and those who might benefit from additional training or process improvements.
Email and SMS Delivery
Send review requests via email, SMS, or both. Patients respond on their phone or computer — no app download required.
Response Notifications
Get notified when patients leave low ratings so your team can follow up quickly and resolve concerns.
Expected results
Ideal for
Frequently asked questions
How does the Google Review redirect work?
When a patient rates their experience 4 or 5 stars, they're shown a 'Leave a review on Google' button that takes them directly to your Google Business review page. The transition is seamless and takes one tap.
What happens with low ratings?
Ratings below 4 stars are routed to a private feedback form where patients can share details about their experience. Your team is notified so they can follow up directly. The feedback stays internal — it won't appear publicly.
Can I customize when review requests are sent?
Yes. You can configure the delay after an appointment — for example, 2 hours, same day, or next morning. You can also choose whether to send via email, SMS, or both.
Do I need a Google Business profile?
A Google Business profile is required for the Google Review redirect feature. If you don't have one, you can still collect star ratings and private feedback through Formisoft — the redirect simply won't activate.
Related
Patient Notifications
Automated email and SMS for every step of the patient journey
Learn moreFeatureAppointment Scheduling
Full calendar with provider availability and conflict detection
Learn moreFeatureTeam Management
Roles, permissions, and seat-based billing for your team
Learn moreWorkflowPre-Visit Intake Automation
Every patient arrives chart-ready
Learn moreUse CasePost-Visit Follow-Up
Automate patient follow-up forms after every visit
Learn moreUse CasePatient Intake for Primary Care
Comprehensive intake for family and internal medicine
Learn moreUse CasePatient Intake for Dental Practices
Streamline dental patient intake and treatment consent
Learn moreReady to streamline your practice?
Start your free trial and see how reviews & reputation works in Formisoft. Every feature is included from day one.
