When a visit is marked complete, satisfied patients get a Google review link. Lower scores go to private feedback first, so issues are handled before they go public.
“Wonderful staff, very caring”
“Thorough and professional”
“Great experience overall”
How it works
Enable Post-Visit Reviews
Turn on the post-visit review workflow. Configure the timing (e.g. 2 hours after appointment) and set your Google Business profile URL.
Patient Receives Review Request
After their visit, the patient gets an email or SMS asking them to rate their experience on a 1-5 star scale.
Smart Routing by Rating
Patients rating 4-5 stars are redirected to your Google Business page to leave a public review. Lower ratings go to a private feedback form.
Monitor Your Dashboard
Track average ratings, review volume, distribution by star rating, and trends over time. See how each provider and location is performing.
Connected on Formisoft
Reviews & Reputation works with the rest of your front office
Schedule, patient intake, onboard and message patients by SMS and email, visit, and grow, connected in one HIPAA-ready product.
SMS & Email Communications
Review requests are a notification workflow, sent hours after the appointment by email or SMS.
Learn about SMS & Email CommunicationsPractice Calendar
Only patients who actually showed up get asked, configured delay after check-out or completion.
Learn about Practice CalendarOnline Appointment Booking
Easier booking means more patients through the door, and more opportunities to grow your Google rating.
Learn about Online Appointment BookingTry Reviews & Reputation in your practice
Connect this action to the patient journey without adding more front-desk work.
