By SpecialtyPopular

Patient Intake for Urgent Care

Fast, mobile-first registration for walk-in patients

Urgent care centers operate in a fundamentally different rhythm than scheduled-appointment practices. Patients arrive unannounced, often in discomfort, and expect to be seen quickly. Formisoft's urgent care intake solution is designed for speed above all — minimal required fields, mobile-first design, QR code check-in, and smart conditional logic that collects only the information relevant to the patient's chief complaint.

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Our urgent care workflow starts before patients even reach the front desk. Waiting room QR codes allow patients to begin registration on their own phone immediately upon arrival. The streamlined intake captures demographics, insurance, chief complaint, allergies, current medications, and a focused review of systems relevant to the presenting concern. For common urgent care conditions like lacerations, sprains, respiratory illness, and UTIs, condition-specific question modules gather targeted clinical information that helps providers prepare before entering the room.

For urgent care networks with multiple locations, Formisoft provides centralized form management with location-specific customization. Real-time dashboards show patient check-in status across all sites, and completed intake data is available to clinical staff within seconds of submission. Walk-in patients who have visited before see pre-populated forms with their existing demographics and medical history, further reducing registration time.

How it works

Step 1 of 4

QR Code Check-In

Patients scan a QR code in the waiting room or lobby to instantly open the mobile-friendly registration form on their own phone — no app download required.

Step 2 of 4

Rapid Registration

A streamlined form captures essential demographics, insurance information, chief complaint, allergies, and current medications in under 5 minutes.

Step 3 of 4

Smart Triage Questions

Based on the chief complaint, targeted follow-up questions gather relevant clinical details. A sore throat triggers different questions than an ankle injury.

Step 4 of 4

Instant Staff Notification

Front desk and clinical staff are notified immediately when registration is complete. Triage nurses can begin assessment with intake data already in hand.

Key features

Everything you need for patient intake for urgent care, built into the platform.

QR Code Walk-In Registration

Patients scan a code and complete registration on their phone. No clipboards, no shared tablets, no app downloads required.

Under-5-Minute Intake

Streamlined forms with only essential fields and smart defaults get patients registered in under 5 minutes, even for first-time visitors.

Chief Complaint Routing

Conditional logic adapts follow-up questions based on the patient's chief complaint, gathering relevant clinical details without unnecessary questions.

Returning Patient Recognition

Patients who have visited before can verify their identity and see pre-populated demographics and medical history, cutting registration time in half.

Real-Time Waiting Room Dashboard

Staff see a live view of patient registration status, time in waiting room, and chief complaint to manage patient flow effectively.

Emergency Contact and Consent

Rapid consent for treatment and emergency contact information captured digitally with legally-binding e-signatures.

Occupational Health Forms

Specialized forms for employer-referred visits including drug screening, DOT physicals, and workplace injury documentation.

Multi-Location Management

Centralized form templates with location-specific branding and customization for urgent care networks.

Expected results

4 min

Average registration time

50%

Less front desk workload

30%

Shorter door-to-provider time

Ideal for

Urgent care centers

Walk-in clinics

After-hours clinics

Retail health clinics

Occupational health clinics

Multi-site urgent care networks

Recommended templates

Start with a pre-built template and customize it for your practice.

Urgent Care Intake Emergency Treatment Consent New Patient Intake Insurance Verification Workers Comp Intake

Frequently asked questions

How does QR code check-in work?

You display a Formisoft QR code in your waiting room or on signage. Patients scan it with their phone camera, which opens the mobile registration form in their browser — no app needed. They complete the form on their own device and submit it. Your front desk is notified instantly.

Can returning patients skip parts of the form?

Yes. When a patient returns to your urgent care, Formisoft recognizes them and pre-populates their demographics, insurance, allergies, and medical history. They only need to confirm existing information and add their current chief complaint, cutting registration time significantly.

How do you handle the variety of urgent care complaints?

Formisoft uses conditional logic to adapt forms based on the patient's selected chief complaint. If they select 'sore throat,' they see questions about onset, fever, and exposure. If they select 'ankle injury,' they see questions about mechanism, swelling, and weight-bearing ability. This keeps forms focused and fast.

Can I manage forms for multiple urgent care locations?

Absolutely. Formisoft supports multi-location management with centralized form templates that can be customized per location. Each site can have its own branding, specific providers, and location-specific questions while sharing the same core intake structure.

Does Formisoft handle occupational health visits?

Yes. We provide specialized forms for employer-referred visits including pre-employment physicals, drug screening intake, DOT physical questionnaires, and workplace injury documentation for workers' compensation cases.

Workflow

Ready to streamline your intake?

Start with a template, customize with the AI builder, and go live today. Every feature is already built into Formisoft.