Telehealth Readiness Assessment Survey

The Telehealth Readiness Assessment Survey helps healthcare organizations determine whether patients have the technology, connectivity, and confidence needed for a successful virtual visit before the appointment is scheduled. By proactively identifying barriers such as lack of a compatible device, unreliable internet, or discomfort with video conferencing, practices can offer targeted support, alternative visit modalities, or pre-visit tech checks that dramatically reduce no-shows and failed connections. This survey transforms telehealth from a one-size-fits-all offering into a patient-centered service matched to each individual's digital capability.

The survey evaluates the patient's available devices (smartphone, tablet, laptop, desktop), operating system and browser compatibility, internet connection type and reliability, and whether the patient has a private space suitable for a confidential video consultation. It assesses the patient's prior experience with video calls, comfort using healthcare portals and apps, and ability to perform basic tasks like uploading documents or taking and sending photos. Patients who self-identify as needing help are flagged for a pre-visit technology orientation call, ensuring that the actual clinical encounter runs smoothly.

This template is invaluable for practices expanding their telehealth programs, rural health clinics serving patients with limited broadband access, geriatric practices working with patients who may have lower digital literacy, and behavioral health providers where a reliable, private connection is essential for therapeutic rapport. Care coordinators use the results to triage patients into telehealth-ready, needs-support, and in-person-preferred categories, optimizing scheduling and resource allocation across the organization.