Telehealth Experience Survey

The Telehealth Experience Survey is purpose-built for evaluating patient satisfaction with virtual visits, capturing the unique aspects of remote care delivery that traditional in-office surveys do not address. As telehealth becomes a permanent component of healthcare delivery, understanding how patients experience virtual visits is essential for optimizing your telemedicine program. This survey measures technology ease of use, audio and video quality, provider attentiveness during the virtual encounter, and whether the patient felt the visit was as effective as an in-person appointment.

The survey covers the entire telehealth journey starting with how easy it was to access the virtual waiting room, whether the patient received adequate pre-visit technical instructions, and how smoothly the connection was established. Patients rate the audio and video quality during the encounter, whether technical difficulties interrupted the visit, and how well the provider adapted their communication style to the virtual format. Questions about privacy comfort assess whether the patient felt confident discussing sensitive health information over video, which is critical for maintaining trust in the telehealth modality.

Designed for any practice offering synchronous video visits, this survey supports primary care telemedicine programs, behavioral health teletherapy practices, specialist e-consult services, and hybrid practices balancing in-person and virtual appointment options. The feedback helps IT teams address technical barriers, trains providers on virtual bedside manner, and informs strategic decisions about which visit types are best suited for telehealth versus in-person care delivery.