By Workflow

Patient Payment Collection

Collect patient payments and financial agreements digitally

Patient payment collection is one of the most challenging aspects of healthcare administration. Between copays, deductibles, coinsurance, and self-pay balances, practices struggle to collect what they're owed at the time of service. Paper financial agreements get lost, payment conversations are awkward at the front desk, and outstanding balances linger for months. Formisoft transforms payment collection into a digital-first, patient-friendly process.

Get started Talk to sales

Formisoft enables practices to collect financial agreements, payment authorizations, and even payments as part of the intake workflow. Before a patient arrives, they can review and sign financial agreements, acknowledge their payment responsibility, set up payment plans, and provide payment method information. Good faith estimates for self-pay patients can be delivered digitally with an integrated acknowledgment and signature, ensuring No Surprises Act compliance.

The payment workflow integrates with Stripe for secure payment processing, allowing practices to collect copays, deposits, and balances through secure online forms. Patients can save payment methods on file for future charges, reducing the front desk collection burden. For practices offering payment plans, patients can review terms and authorize recurring payments digitally. This proactive approach to payment collection — addressing financial responsibilities before the visit — leads to significantly higher collection rates and fewer billing disputes.

How it works

Step 1 of 4

Financial forms included in intake

Payment-related forms are automatically added to the intake sequence based on visit type and insurance status

Step 2 of 4

Patient reviews financial responsibility

Patients see their estimated costs, review financial agreements, and acknowledge payment policies

Step 3 of 4

Payment method collected

Secure payment forms capture card information or set up payment plan authorizations via Stripe

Step 4 of 4

Payment processed or scheduled

Copays are collected upfront or payment plans are activated with automatic recurring charges

Key features

Everything you need for patient payment collection, built into the platform.

Digital Financial Agreements

Patients review and e-sign financial responsibility agreements before their visit, reducing billing confusion.

Good Faith Estimates

Deliver No Surprises Act-compliant cost estimates to self-pay patients with digital acknowledgment and signature.

Secure Payment Processing

Collect copays, deposits, and balances through PCI-compliant payment forms powered by Stripe.

Payment Plan Authorization

Patients can review and authorize recurring payment plans with clear terms, reducing accounts receivable.

Card on File Collection

Securely store payment methods for future charges, reducing front desk collection conversations.

Pre-Visit Cost Transparency

Share estimated costs before the appointment so patients arrive informed and prepared to pay.

Automated Payment Reminders

Send automated reminders for outstanding balances with secure payment links included in each message.

Expected results

35%

Higher collection rate

50%

Less time in accounts receivable

90%

Patient financial agreement completion

Ideal for

Self-pay practices

High-deductible patient populations

Surgical centers

Dental practices

Med spas and cosmetic clinics

Recommended templates

Start with a pre-built template and customize it for your practice.

Financial Agreement Payment Plan Agreement Good Faith Estimate Insurance Verification Patient Demographics

Frequently asked questions

How does Formisoft handle payment processing?

Formisoft integrates with Stripe for secure, PCI-compliant payment processing. Patients enter payment information through secure forms that never expose card details to your practice. Payments can be collected as one-time charges (copays, deposits) or set up as recurring payment plans.

Can we collect copays before the patient arrives?

Yes. When you include payment forms in the pre-visit intake sequence, patients can pay their known copay amount before arriving. This reduces front desk collection burden and ensures payment is captured even if patients forget their wallet or rush out after the visit.

How does the Good Faith Estimate feature work?

For self-pay and uninsured patients, Formisoft delivers a digital Good Faith Estimate that itemizes expected charges for the planned service. Patients review the estimate, acknowledge receipt, and sign electronically — all meeting No Surprises Act requirements with a complete audit trail.

Can patients set up payment plans through the forms?

Yes. Formisoft payment plan forms present the total balance, monthly payment amount, term length, and any applicable terms. Patients authorize recurring charges by providing their payment method and e-signature. Once authorized, payments are processed automatically on schedule.

Workflow

Ready to streamline your intake?

Start with a template, customize with the AI builder, and go live today. Every feature is already built into Formisoft.